Problems Calling and Receiving calls In Amazon Prime G4 Firmware?

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Love the phone, everwhere but at my house. For some reason, it randomly loses the ability to make or receive calls. I'm on new AT&T service, my wife has an iPhone 7 with no problems whatsoever, and I have lived here for 21 years and never had a problem making a cellular call on any carrier with any other phone. This does not seem to be a problem as far as I can tell anywhere else. I appear to have full signal strength. Text and data are not affected. People call and my phone does not ring, I call out and the phone does nothing (no noise at all, just silence) for about a minute and then I get a disconnect beep. Other times it will work with no problem. I've done the following: -Spent hours on the phone with AT&T and Motorola. -Factory wiped the phone and tried again with no apps installed. -Had Amazon send me a replacement phone. -Had AT&T replace the SIM, this time with a full-size SIM. Has anyone else had issues like this? I am ready to return the phone altogether. Thanks.

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